We know plans change. As our sauna only has seven spaces per session, we just ask for as much notice as possible so we have a chance to offer your space to someone else.
More than 48 hours before your session
You can move your booking to another available session free of charge or request a full refund.
Between 24 and 48 hours before your session
You can move your booking to another available session or receive booking credit to use another time. We can’t offer a cash refund within this period.
Less than 24 hours before your session
Bookings are non-refundable and can’t be moved or credited.
If you can’t make it, you’re welcome to give your space to someone else — just let us know the name of the person attending in your place.
No-shows
Unfortunately, we can’t refund, credit or reschedule missed sessions.
Running late?
Please arrive 10–15 minutes before your booking. If you’re late, you’re still welcome to join the session, but your booking will finish at the original scheduled time.
Cancellations
Oxmoor Sauna runs throughout the year and in pretty much all weather — rain, frost and cold are all part of it.
Occasionally, severe weather, equipment problems or other circumstances outside our control may mean we need to cancel a session.
If we cancel your session, you’ll always be offered the choice of moving your booking, receiving booking credit or receiving a full refund.
If we’re open and operating safely, our normal cancellation policy applies.
Private hire
The same cancellation and rescheduling policy applies to private sauna bookings.
Please give us as much notice as possible if your plans change.